Frequently Asked Questions
What sizes does your clothing come in?
Most of our apparel ranges from unisex S-3XL in adult sizing. We also offer kids sizes that range from XS (2-4) to L (14-16). You can find size and fit guides in our main menu.
How Should I Care for my items?
To keep your pieces looking magical:
- Turn inside out before washing
- Machine wash cold with like colors
- Avoid bleach
- Tumble dry low or hang to dry
- Avoid Ironing directly on the design
Do you accept custom orders?
Yes, I am open to custom versions of existing designs.
How long will it take to recieve my order?
- Each item has a different shipping timeline. You can find each items production time on the product listing page.
- Please keep in mind that productioin time does not include shipping time.
- You can pay to upgrade your shipping at checkout.
- *We have no control of shipping delays once packages have left our facility. Please utilize tracking numbers and local UPS or USPS drivers to locate lost packages. We will do everything we can to assist.
What is your return/exchange policy?
Returns:
- You must initiate your return within 48 hours of package delivery by email with your order number and reason for return.
- You are responsible for any shipping costs associated with shipping back your package. Your return package must be sent within 48 hours of your original return email or you forfeit the opportunity for return.
- You must provide a tracking number so that we can track your package. If you do not provide a tracking number to us, you will be charged a $5 restocking fee. We are not responsible for any lost return packages and cannot process your Store Credit if package is lost.
- Upon arrival of package and confirmation that your products meet the criteria of a return in re-sell condition, we will email the Store Credit and necessary information.
- If the item is in non-resell condition, the item will be denied and Store Credit will not be Issued. It will be your responsibility to have the item shipped back to you at your cost. If no response is given 2 days after an email notice, we will donate your damaged item.
- Items must be unworn, unwashed, not damaged (no holes), and free of pet hair to be issued a full store credit.
Exchanges:
Due to the made to order nature of the store, exchanges are not offered.
What do I do if my item arrives damages or broken or is lost?
If an item has been damaged upon shipment, please email mostdelightfulwayshop@gmail.com within 48 hours of receiving the item from Makers with the below information.
*Without this info you are not eligible for a replacement.
Damaged or broken:
- Send an email to mostdelightfulwayshop@gmail.com with your order number.
- Please attach a photo of the damaged item, label on box AND CONDITION OF PACKAGING.
- We are happy to replace the item if in stock, exchange for item of equal value or refund for item amount.
- Customer is responsible for filing a claim if item is damaged. We have no control over how long claims take to be approved.
Lost or damaged package:
Once your order ships, we are not responsible for lost, stolen, or damaged packages. Any claims regarding lost/damaged packages must be filed by the customer with the appropriate shipping carrier.
Do you offer International shipping?
Yes! We ship International. Shipping rates and times vary by location and will be calculated at checkout.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.